Oredola Adeola
The Yola Electricity Distribution Company (YEDC) and the Nigeria Electricity Regulatory Commission (NERC) have launched Yobe Customers Forum Office in Damaturu, the capital of Yobe State, with a view to working diligently to promptly address and resolve customer complaints.
Advisors Reports gathered the engagement forum with customers and key stakeholders in Damaturu, on Monday.
According to the DisCo, the engagement was initiated to sensitize customers and stakeholders about recent developments in the sector, vandalism and the operations of the NERC Forum in Yobe.
Customers during the session were offered the opportunity to channel their complaints to the forum in the event that their concerns reported to YEDC remain unresolved.
Ibrahim Salisu, Regional Manager of YEDC in Yobe, in his opening remarks, emphasized the company’s unwavering commitment to its customers.
He assured attendees that YEDC works diligently to promptly address and resolve customer complaints.
The Regional Manager stated that YEDC remains committed to enhancing customer experiences and fostering transparent communication.
According to him, all customers should endeavour to actively participate in the NERC Forum and utilize the platform to voice their concerns.
Bashir Shuaibu Adam, the NERC Representative, in his introduction of NERC Forum Officials, highlighted that the NERC Forum operates independently and neutrally, serving as a reliable avenue for customers to seek justice when their complaints remain unresolved by YEDC.
The event brought together representatives from various sectors, including the Military, Paramilitary, Civil Society, and Industrialists underscoring the importance of collaboration in ensuring efficient electricity distribution and customer satisfaction.
During the engagement, the new NERC Forum members were introduced, along with their contact details for easy access by customers. This initiative ensures that customers always have access to the forum when the need arises.
Some of the topics discussed during the engagement include vandalism and energy theft prevention, cashless and online payment platforms, and effective customer resolution mechanisms.
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