… strengthens community, customers ties
“Listening to our customers is vital- Engr. Agoha, Acting MD IBEDC
Oredola Adeola
The Ibadan Electricity Distribution Company (IBEDC) reported an impressive 3,000 monthly interactions across 18,000 communities in its franchise areas during the first and second quarters of 2024, fostering strong relationships with customers and the communities it serves.
Busolami Tunwase, IBEDC’s spokesperson, confirmed this in a statement obtained by Advisors Reports at the weekend.
According to her, Ibadan DisCo has distinguished itself as a leader in community engagement among electricity distribution companies, highlighting its dedication to nurturing robust relationships with its customers and the communities it serves.
She confirmed that the IBEDC’s Distribution Transformer (DT) Managers and Executives, who operate in the field, are tasked with frequent engagement with customers at various community levels, including Community Development Committees (CDCs) and Community Development Associations (CDAs).
These interactions, according to her, are essential for addressing customer needs and concerns directly at the grassroots level.
She noted that in addition to the efforts of DT Managers and Executives, IBEDC’s Communication Officers conduct larger community and stakeholder sessions with leaders, groups, and residents. These sessions aim to educate customers, gather feedback on services, and resolve complaints effectively.
Engr. Francis Agoha, Acting Managing Director of IBEDC, commenting on the initiatives said, “We are committed to building trust and maintaining open communication with our customers. Our extensive community engagement efforts reflect our dedication to understanding and addressing the needs of the communities we serve.
He said, “By regularly engaging with our customers, we can continuously enhance our services and meet their expectations.”
IBEDC’s Acting MD said, “Listening to our customers is vital.”
He said,” The insights and feedback we gather through these engagements help us pinpoint areas for improvement and implement solutions that benefit everyone.
“Our goal is to foster a customer-centric environment where every voice is heard, and every concern is addressed promptly,” the MD said.
IBEDC has therefore reaffirmed its commitment to building strong, positive relationships with all stakeholders, ensuring the provision of reliable and efficient electricity services.
