Advisors ReportsAdvisors Reports
  • News
  • Editorial
  • Feature
  • Special Report
  • Oil & Gas
    • Upstream
    • Midstream
    • Downstream
  • Power
    • Generation
    • Distribution
    • Transmission
  • Renewables
    • Solar
    • Nuclear
    • Hydrogen
  • Extractive Industry
  • Maritime
Search

Archives

  • July 2025
  • June 2025
  • May 2025
  • April 2025
  • March 2025
  • January 2025
  • December 2024
  • November 2024
  • October 2024
  • September 2024
  • August 2024
  • July 2024
  • June 2024
  • May 2024
  • April 2024
  • March 2024
  • February 2024

Categories

  • Advertorial
  • Concession
  • Distribution
  • Documentary
  • Downstream
  • Editorial
  • Energy Transition
  • Environment
  • Extractive Industry
  • Feature
  • Finance
  • Gas
  • Generation
  • Green Finance
  • Hospitality
  • Hydrogen
  • Hydroplant
  • Impact
  • Interview
  • Local Content
  • Maritime
  • Midstream
  • Mining
  • Mining & Solid Mineral
  • Multilateral Finance
  • News
  • Nuclear
  • Oil
  • Oil & Gas
  • Oil theft
  • Opinion-editorial
  • Photo News
  • Power
  • Renewables
  • Review
  • Sabotage
  • Security
  • Service Company
  • Solar
  • Special Project
  • Special Report
  • Sustainability
  • Technology
  • Transmission
  • Upstream
© 2022 Foxiz News Network. Ruby Design Company. All Rights Reserved.
Reading: EKEDC sets for operational system upgrade, reveals payment platforms to experience service downtime from October 18 to 21
Share
Sign In
Notification Show More
Font ResizerAa
Advisors ReportsAdvisors Reports
Font ResizerAa
Search
Have an existing account? Sign In
Follow US
© 2022 Foxiz News Network. Ruby Design Company. All Rights Reserved.
DistributionNewsPowerTechnology

EKEDC sets for operational system upgrade, reveals payment platforms to experience service downtime from October 18 to 21

admin
Last updated: Tuesday, October 8, 2024 11:02:20 AM
admin
Share
3 Min Read
SHARE

…urges customers to recharge, pay their bills to avoid service disruption

Oredola Adeola
Eko Electricity Distribution Company (EKEDC) has announced its planned migration to a new, state-of-the-art, All-in-One System.
The DisCo has thereby informed its customers about a planned payment service downtime scheduled to take place from October 18 to October 21, 2024, that would lead to disruption, dedicated to enhancing operational efficiency and improving customers’ experience.
Babatunde Lasaki, General Manager, Corporate Communications of EKEDC, made this known in a statement obtained by Advisors Reports on Monday.
According to him, during the period of planned migration to new technology, EKEDC’s customers will be unable to make payments or recharge their prepaid meters via both online platforms and physical payment outlets.
He stated that while the electricity supply will not be affected, the management of EKEDC is imploring all customers to recharge their prepaid meters and settle outstanding bills ahead of the downtime to avoid any service disruption.
 Lasaki further noted that the Company is resolute in its quest to provide superior customer experience to customers, leveraging technology and valuable human capital.
He said, “The All in-One System will enable us to better manage customer data, streamline billing and operational processes, respond more effectively to service issues and give our customers the self-service option.
“Once completed, our customers will have access to their own information and transaction history; removing the need to reach out to us or visit any of our offices before getting their information.
“We recognize that this downtime may cause inconvenience, and we want to assure you that we are taking every step to minimize disruption.
“Our team is working diligently to ensure a seamless transition; therefore, we urge our prepaid customers to kindly buy units that will last them throughout this payment service downtime period to avoid any disruption to their electricity service and implore our postpaid customers to make their bill payments as they will be unable to do so during this period,” the EKEDC’s spokesperson said.
“Our customer service team will remain available to provide support during the downtime.
“We also want to urge our customers to reach out to us only through our customer service channels as against reaching out to individuals in the company.
Lasaki further reassured the commitment of EKEDC to making this migration a seamless process and will resume full payment services upon the completion of the migration.

He commended the customers for their cooperation and understanding, noting that the ongoing upgrade is focused on enhancing the company’s services to better cater to their needs.

Sign Up For Daily Newsletter

Be keep up! Get the latest breaking news delivered straight to your inbox.
[mc4wp_form]
By signing up, you agree to our Terms of Use and acknowledge the data practices in our Privacy Policy. You may unsubscribe at any time.
Share This Article
Facebook Copy Link Print
Share
Previous Article PETAN Chairman says oil and gas revenue is key to Nigeria’s economic growth, infrastructure development
Next Article Engr. Felix Ogbe pledges to revive NCDMB-NAICOM Insurance Services Guidelines signed in 2022
Leave a Comment Leave a Comment

Leave a Reply Cancel reply

You must be logged in to post a comment.

Recent Posts

  • Gas pricing disparity worsens power sector strain as GenCos buy at $2.70–$9MMBTU against $2.13MMBTU cap- Prof. Nnaji, Chairman Geometric Power
  • Rent-seeking regulations, dollarised operations threaten Nigeria’s energy transition – Engr. Emenike, Ag. MD, Neconde 
  • Nigeria Prize for Literature 2025: Advisory Board unveils 11-book longlist for $100,000 NLNG award
  • NSML identifies skilled maritime workforce development as key to navigating global regulatory changes
  • NNPC/HEIRS Energies launches OML 17 university scholarship scheme targeting 300 students

Recent Comments

No comments to show.
Follow US
© 2022 AdvisorsReports. All Rights Reserved.
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?