…urges customers to recharge, pay their bills to avoid service disruption
Oredola Adeola
Eko Electricity Distribution Company (EKEDC) has announced its planned migration to a new, state-of-the-art, All-in-One System.
The DisCo has thereby informed its customers about a planned payment service downtime scheduled to take place from October 18 to October 21, 2024, that would lead to disruption, dedicated to enhancing operational efficiency and improving customers’ experience.
Babatunde Lasaki, General Manager, Corporate Communications of EKEDC, made this known in a statement obtained by Advisors Reports on Monday.
According to him, during the period of planned migration to new technology, EKEDC’s customers will be unable to make payments or recharge their prepaid meters via both online platforms and physical payment outlets.
He stated that while the electricity supply will not be affected, the management of EKEDC is imploring all customers to recharge their prepaid meters and settle outstanding bills ahead of the downtime to avoid any service disruption.
Lasaki further noted that the Company is resolute in its quest to provide superior customer experience to customers, leveraging technology and valuable human capital.
He said, “The All in-One System will enable us to better manage customer data, streamline billing and operational processes, respond more effectively to service issues and give our customers the self-service option.
“Once completed, our customers will have access to their own information and transaction history; removing the need to reach out to us or visit any of our offices before getting their information.
“We recognize that this downtime may cause inconvenience, and we want to assure you that we are taking every step to minimize disruption.
“Our team is working diligently to ensure a seamless transition; therefore, we urge our prepaid customers to kindly buy units that will last them throughout this payment service downtime period to avoid any disruption to their electricity service and implore our postpaid customers to make their bill payments as they will be unable to do so during this period,” the EKEDC’s spokesperson said.
“Our customer service team will remain available to provide support during the downtime.
“We also want to urge our customers to reach out to us only through our customer service channels as against reaching out to individuals in the company.
Lasaki further reassured the commitment of EKEDC to making this migration a seamless process and will resume full payment services upon the completion of the migration.
He commended the customers for their cooperation and understanding, noting that the ongoing upgrade is focused on enhancing the company’s services to better cater to their needs.
