… encourages customers to load previous tokens before upgrading
Eko Electricity Distribution Company (EKEDC) has set Thursday, October 31, 2024, as the starting date for the Standard Transfer Specification (STS) 2.0-meter upgrade for its metered customers.
This upgrade, according to the Disco, prompted by the scheduled expiration of the current vending platform, will transition customers to a more advanced and efficient system.
Customers have been asked to process and complete the simple upgrade through the easy steps:
- Visit (http://kctcheck.ekedp.com), enter your meter number, and click “search.”
- Retrieve two sets of 20-digit Key Change Tokens (KCTs) displayed on the screen.
- Enter the first KCT and press “Enter.”
- Enter the second KCT and press “Enter” to complete the upgrade.
Alternatively, customers were also asked to receive the KCTs when they purchase electricity units.
The DisCo claimed that the customers will be provided with two KCTs along with their regular token, which they must load to upgrade the meter.
Babatunde Lasaki, General Manager, Corporate Communications and Strategy urged customers to complete the upgrade before November 24, 2024, and advised them to load any previously purchased tokens before beginning the upgrade.
Lasaki stated, “We encourage our customers to load any existing tokens before applying the KCTs, as old tokens will no longer work on upgraded meters.”
He said, “Customers needing assistance can visit any EKEDC District or Zonal office, where help desks are available.
He also added that the EKEDC staff will also be physically available to assist on Saturdays, November 2 and 9, 2024.
Lasaki further emphasized that the upgrade process is completely free of any charges and that customers should not pay anyone for the process.
For support, customers have been asked to reach out to the. EKEDC’s customer experience team.
